This privacy policy explains how School of Big Fish ("we," "us," or "our") collects, uses, and protects your information while interacting with our services, including our website, programs, and communications.

By using our services, you agree to the terms outlined in this policy. We may update this policy periodically, and any changes will be reflected on this page. Please check back occasionally to stay informed.

This policy is effective as of 12/27/2024.

1. What We Collect

We may collect the following information:

• Contact information such as your name and email address.

• Demographic information such as preferences, interests, or feedback.

• Information necessary to provide our services, including payment details where applicable.

• Technical information about your usage of our website (e.g., IP address, browser type).

2. How We Use Your Information

We collect this information to:

• Improve our products, services, and programs.

• Communicate with you about our offerings, promotions, or updates.

• Customize your experience on our website.

• Process payments and manage our relationship with you.

We will never share your personal information with third parties for marketing purposes without your explicit consent.

3. Data Disclosure

We may share your data with:

• Service providers supporting our website, IT systems, and operations.

• Professional advisors (e.g., lawyers, accountants, auditors).

• Regulatory authorities when legally required.

• Third parties involved in mergers, transfers, or acquisitions.

All third parties are required to protect your data and use it only for specified purposes.

4. Data Security

We prioritize the security of your personal data. Measures include:

• Limiting access to authorized personnel with a business need.

• Using secure systems to prevent unauthorized access, alteration, or disclosure.

• Monitoring for potential data breaches and notifying you promptly if required.

We anonymize your data for statistical purposes when applicable.

5. Data Retention

We retain personal data only as long as necessary for:

• Providing our services to you.

• Satisfying legal or accounting requirements (e.g., tax purposes).

Typically, we retain data for up to 6 years after your relationship with us ends. You may request data deletion under specific circumstances.

6. Your Rights

You have the right to:

• Request access to the data we hold about you.

• Request corrections or deletions.

• Opt-out of direct marketing communications.

To exercise these rights, contact us:

Email: dr.song@schoolofbigfish.com

7. Cookies

Cookies are small files stored on your device to enhance your browsing experience. We use cookies to:

• Analyze website traffic and improve functionality.

• Customize your experience based on preferences.

You can manage cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Updates and Contact Information

We may update this policy occasionally to reflect changes in regulations or services. Updates will be posted on this page.

If you have questions or concerns, contact us:
Email: dr.song@schoolofbigfish.com

10. Complaints and Feedback

We value your privacy and aim to address any concerns promptly. If you are dissatisfied with our practices, you may file a complaint with your local data protection authority. However, we encourage you to contact us first so we can resolve the issue.